Shipping Policy

Last Updated: September 9, 2026

At NexaGoods, we work to process and deliver your orders as quickly and reliably as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Times

For orders shipped within the United States:

Estimated delivery time: 5–10 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs, weather, holidays, and other circumstances beyond our control.

Some orders may arrive earlier or later than the estimated delivery period.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, NexaGoods may offer promotional or free-shipping offers. Any applicable shipping promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Tracking information may take 24–72 hours to become available after the shipping carrier receives and scans the package.

If tracking information has not updated for several days, please contact us and we will assist you.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect address, contact us as soon as possible.

We will attempt to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.

NexaGoods is not responsible for orders delivered to an incorrect address provided by the customer.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking indicates that the package has been delivered but you have not received it, please check with household members, neighbors, and the delivery location before contacting us.

If you believe your package has been lost, contact us and we will work with the shipping carrier to investigate the shipment.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the damaged package

• Photos of the damaged product

• Any other relevant information

We will review the issue and, where appropriate, offer a replacement or refund in accordance with our Return & Refund Policy.

8. International Shipping

International shipping may be available for selected destinations.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

International delivery times may vary significantly depending on customs clearance and local shipping conditions.

9. Customs and Import Delays

NexaGoods is not responsible for delays caused by customs authorities or other government agencies.

Customers are responsible for complying with the import regulations applicable to their country.

10. Shipping Restrictions

Some products may have shipping restrictions based on destination, carrier requirements, or applicable laws.

If we are unable to ship an order to your location, we will contact you and, where applicable, provide an appropriate refund.

11. Contact Us

If you have questions about your order or our shipping policy, please contact us:

NexaGoods
Email: support@nexagoodsshop.com

We are happy to assist you with your order and shipping questions.