Refund policy

At NexaGoods, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to help with eligible returns and refunds under the terms below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Free from damage caused by the customer
  • Accompanied by proof of purchase or your order number

Items returned after 30 days may not be accepted.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items marked as Final Sale
  • Products that have been used, damaged, or altered by the customer
  • Items missing their original packaging where packaging is required
  • Gift cards or other non-returnable products

3. Damaged or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item from your order

Please contact us within 7 days of delivery and provide your order number along with clear photos or videos showing the issue.

If the issue is confirmed to be our error or a shipping-related problem, we may provide a replacement or full refund, including applicable return shipping costs.

4. Change of Mind / Unwanted Items

If you simply change your mind about a purchase, you may request a return within 30 days, provided the item meets our return conditions.

In such cases, return shipping costs are the customer's responsibility, unless otherwise agreed by NexaGoods.

5. How to Request a Return

To request a return, contact us with:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos or videos, if the product is damaged or defective

Send your return request to:

Email: thermocraftengg@gmail.com

Please do not send products back without receiving return instructions from us first.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except when the return is due to our error, a defective product, or an incorrect item.

7. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement instead of a refund, subject to product availability.

If the replacement is unavailable, we will provide an eligible refund.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow our return procedure.

9. Refund Delays

If you have not received your refund after the stated processing period, please first check your bank account or contact your payment provider.

If you still have not received your refund, contact us at:

support@nexagoodsshop.com

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

NexaGoods
Email: support@nexagoodsshop.com

We are committed to providing a fair and straightforward return experience for our customers.