At NexaGoods, we work with trusted fulfillment partners to deliver useful products directly to our customers. We currently focus on serving customers in the United States.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Once your order has been processed and shipped, you will receive an email containing your tracking information.
Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Times
Estimated delivery times vary depending on the product, fulfillment location, shipping carrier, and destination.
For US orders, the estimated delivery time will be displayed on the product page or during checkout whenever available.
Typical delivery may take approximately 7–15 business days after processing.
These are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of carrier issues, weather, customs procedures, or other circumstances outside our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
When a product qualifies for free shipping, the applicable offer will be clearly displayed on the product page or during checkout.
4. Order Tracking
Once your order has shipped, we will provide a tracking number by email.
You can also use our Track Your Order page to check the latest available shipping information.
Please allow approximately 24–48 hours after receiving your tracking number for the carrier's tracking system to begin displaying updates.
5. Multiple Items in One Order
If you purchase multiple products, your items may occasionally arrive in separate packages.
This can happen when products are fulfilled from different warehouses or fulfillment locations.
You may therefore receive separate tracking numbers for different items in the same order.
6. Incorrect Shipping Address
Please make sure your shipping address is accurate before completing your purchase.
If you contact us before your order has been shipped, we will do our best to update the address.
Once an order has shipped, we may not be able to change the delivery address.
NexaGoods is not responsible for packages delivered to an incorrect address provided by the customer.
7. Delayed or Lost Packages
If your order appears to be delayed, please first check the tracking information provided by the carrier.
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us at:
We will review the shipment and work with the appropriate fulfillment or shipping partner to help resolve the issue.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide photographs or video showing the damage and the condition of the packaging.
This information helps us investigate the issue and determine the appropriate resolution.
9. Customs and Additional Charges
For international orders, if international shipping is offered, customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country.
For US orders, any applicable charges will depend on the circumstances of the shipment and applicable laws.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Email: support@nexagoods.com
NexaGoods
Smart Finds. Better Everyday Living.