At NexaGoods, we want you to feel confident when shopping with us. If there is a problem with your order, please contact our customer support team so we can help.
1. 30-Day Return Period
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item generally must be:
- Unused and in its original condition
- In its original packaging where applicable
- Free from damage caused by misuse, accidents, or improper handling
- Accompanied by reasonable proof of purchase
Certain products may have additional return restrictions, which will be stated on the applicable product page.
2. How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Your order number
- The name of the product
- The reason for your return
- Photos or videos when relevant
Please do not send a product to a return address without first contacting us. Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide photographs or video showing the issue.
After reviewing the information, we may offer an appropriate resolution, which may include:
- Replacement
- Refund
- Other reasonable resolution depending on the circumstances
4. Items That Cannot Be Returned
For safety, hygiene, or other practical reasons, certain products may not be eligible for return.
Examples may include:
- Products that have been used when use makes them unsuitable for return
- Personalized or customized products
- Certain hygiene-related products
- Products specifically identified as non-returnable on their product page
5. Return Shipping
If a return is requested because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs may be the customer's responsibility unless otherwise stated.
If the item is defective, damaged, or incorrectly supplied, we will review the situation and determine the appropriate return or replacement arrangement.
6. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds are generally issued to the original payment method.
Your bank or payment provider may require additional time to make the refunded amount available in your account.
7. Partial Refunds
In some circumstances, only a partial refund may be available, including where an eligible returned product has been used, damaged, or is missing components.
The specific amount will depend on the circumstances of the return.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before it enters fulfillment or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the normal return process may apply.
9. Refunds for Undelivered Orders
If an order is confirmed as lost by the shipping carrier or otherwise qualifies for a refund under our policies, we will review the case and provide an appropriate resolution.
Please contact us with your order number and tracking information.
10. Contact Us
For questions about returns or refunds:
Email: support@nexagoods.com
Please include your order number so we can assist you more quickly.
NexaGoods
Smart Finds. Better Everyday Living.